Information Technology Support

Company Name:
BITSOFT INTERNATIONAL, INC.
Responsibilities:
Provides administrative support to the Production Systems Vehicle Plants GB, SA, USA department and the Information Technology department at Plant Spartanburg.
o Support Analyst manages, leads, and directs operational activities and resources across all the FZ Departments in the Americas to efficiently ensure operational availability to support the FZ processes and operations.
o Supports the operational processes for FZ Americas group to ensure efficient operations, manages associate activities to ensure adherence to processes within FZ.
o Responsible to effectively communicate operational and organizational changes to internal and external support.
o Manages and monitors regularly open issues regarding operational changes, policies, communications, and outstanding system issues.
o Represents the FZ Department in assuring local process and policy compliance in each business unit in the USA as well as BMW AG.
o Provides technical support for German communications translations to local management. Manages processes, provides root cause analysis and resolutions to operation and project issues as necessary.
o Responsible for supporting the coordinated management of multiple related projects and work packages.
o Works with constituent Project Managers to monitor project cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the projects.
o Generally responsible for determining and coordinating the sharing of resources among their constituent projects and operations to the overall benefit of resource optimization.
o Facilitates Global Department and Operational meetings with Germany and across the Americas.
o Supports many of the business processes such as Purchase requisitions, Goods Receipts, Invoices, etc. Works directly with the Purchasing department to tender new services as well as recurring services.
o Maintains an adequate inventory of IT and office supplies and replenishes as required.
o Ensures accurate time sheets are maintained by all consultants.
o Coordinates, maintains, and supports activity, information and report generation for the Contractor Management System.
o Maintains accurate department documents and records for the prescribed retention periods.
o Maintains accurate time not worked records for all department associates.
o Ensures that sufficient quantities are maintained on purchase orders and/or outline agreements and that they are renewed before they become depleted.
o Manages all incoming and outgoing mail for the department.
o Acts as the information protection delegate for the department.
o Acts as the IT key user representative for the department.
o Coordinates and ensures accruals and provisions are made for department costs at the end of the financial month.
o Supports department manager/s and section managers in the preparation and submission of quarterly financial forecasts for department.
o Supports department manager/s and section managers in the preparation and submission of annual financial budget for the department.
o Prepares calculations for the reclassification of costs to other departments where applicable, and provides this data for TS1 to perform the reclassifications.
o Supports department manager with administration of the office, meetings, schedules and coordination of meetings and communication with both internal and external persons.
o Maintains the IT master contact list and updates department contact information.
o Controls and accurately maintains emergency purchase order approval records.
o Maintains and updates the department intranet site.
o Maintains the target and indicator information for the identified and assigned indicators.
o Trains and supports users with the testing tool Mercury Test Director.
o Supports other locations with the rollout of Test Director.
Performs other duties as assigned by BMW operations supervisor

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