Business Analyst

Company Name:
BITSOFT INTERNATIONAL, INC.
Responsibilities:
This Senior Business Analyst functions as a project / portfolio management contact, with expert knowledge of IT project management principles. Also required are superior soft/business skills with the ability to maneuver and escalate in the international, enterprise setting.
o Together with the lead Portfolio Manager, serves as a point of contact for the business units and IT departments for all requirements for governance processes and project management/development activities.
o Develops, documents, and advocates the IT governance processes surrounding IT project management, requirements management, deliverables management, resource management, and project change management.
o Manages and oversees all services requested by the business units to ensure fulfillment of targets from the IT prospective.
o Accountable to address business unit concerns, triggers negotiation measures and/or escalation as necessary.
o Manages and promotes relations between business units and IT groups, through effective communications and timely follow ups.
o Plans, prioritizes and communicates IT initiatives together with appropriate committees & business units.
o Identifies new business opportunities, services and products
o Manages and executes IT process planning activities
o Analyzes business critical processes and recommends improvements
o Ensures the attainment of target goals by developing and analyzing KPIs and performance reports
o Conducts periodic analysis to gauge customer satisfaction
Performs other duties as assigned by BMW operations supervisor.

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