Senior Business Analyst

Company Name:
BITSOFT INTERNATIONAL, INC.
Responsibilities:
The Project Manager/ Senior Business Analyst functions as a lead project manager with expert knowledge of IT project management principles. In addition, as a business analyst, have superior soft/business skills with the ability to maneuver and escalate in the international, enterprise setting.
o Serves as a focal point of contact for the business units and other TI-341 departments for all general and specific requirements in regards to governing processes and project management/development activities.
o Develops, documents, and advocates the IT governance processes surrounding IT project management, requirements management, deliverables management, resource management, and project change management.
o Assists all TI-341 associates in governance matters, similar in function to a PMO.
o Manages and oversees all services requested by the business units to ensure fulfillment of targets from the IT prospective.
o Accountable to address business unit concerns, triggers negotiation measures and/or escalation as necessary.
o Manages and promotes relations with business units serviced by TI-341 through effective communications and timely
follow ups.
o Plans, prioritizes and communicates the IT initiatives together with appropriate committees & business units.
o Reviews and validates TCS's portfolio of services with technical and business teams
o Develops and promotes a CRM culture within TCS.
o Identifies new business opportunities, services and products
o Manages and executes business process planning activities
o Analyzes business critical processes and recommend improvements
o Ensures the attainment of the targets goals by developing and analyzing KPIs
o Provides performance reports
o Conducts periodic analysis to gauge the customer satisfaction
Performs other duties as assigned by BMW operations supervisor.

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