IT Support Specialist

Company Name:
BITSOFT INTERNATIONAL, INC.
Provides administrative support to the Vice President of IT for the Americas and the Information Technology departments in the department.
o Support Analyst manages, leads, and directs operational activities and resources across all the IT Departments in the Americas to efficiently ensure operational availability to support the IT processes and operations.
o Supports the operational processes for IT Americas group to ensure efficient operations, manages associate activities to ensure adherence to processes within IT.
o Responsible to effectively communicate operational and organizational changes to internal and external support.
o Manages and monitors regularly open issues regarding operational changes, policies, communications, and outstanding system issues.
o Represents the IT Department in assuring local process and policy compliance in each business unit in the USA as well as BMW AG.
o Provides technical support for German communications translations to local management. Manages processes, provides root cause analysis and resolutions to operation and project issues as necessary.
o Responsible for supporting the coordinated management of multiple related projects and work packages.
o Works with constituent Project Managers to monitor project cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the projects.
o Generally responsible for determining and coordinating the sharing of resources among their constituent projects and operations to the overall benefit of resource optimization.
o Facilitates Global Department and Operational meetings with Germany and across the Americas.
o Supports many of the business processes such as Purchase requisitions, Goods Receipts, Invoices, etc. Works directly with the Purchasing department to tender new services as well as recurring services.
o Maintains an adequate inventory of IT and office supplies and replenishes as required.
o Ensures accurate time sheets are maintained by all consultants.
o Coordinates, maintains, and supports activity, information and report generation for the Contractor Management System.
o Maintains accurate department documents and records for the prescribed retention periods.
o Maintains accurate time not worked records for all department associates. o Ensures that sufficient quantities are maintained on purchase orders and/or outline agreements and that they are renewed before they become depleted
o Manages all incoming and outgoing mail for the department.
o Acts as the information protection delegate for the department.
o Acts as the IT key user representative for the department.
o Coordinates and ensures accruals and provisions are made for department costs at the end of the financial month.
o Supports department manager/s and section managers in the preparation and submission of quarterly financial forecasts for department.
o Supports department manager/s and section managers in the preparation and submission of annual financial budget for the department.
Performs other duties as assigned by BMW operations supervisor

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