Customer Service Representative
2.
8 Greer, SC Greer, SC Full-time Full-time $17 - $21 an hour $17 - $21 an hour 6 days ago 6 days ago 6 days ago Use your communication superpower to work with other Heroes WHO WE ARE Refrigeration Heroes is the leading provider of HVAC, Refrigeration, and Cooking Equipment service and installation in South Carolina and North Carolina.
We help community businesses solve refrigeration problems--quickly, reliably, and consistently--through our customer-centric approach, our clear communication promise, and our thorough training programs.
Everyone on our team provides a critical service to critical services.
? We minimize food waste by solving restaurant refrigeration problems quickly and reliably.
? We keep small businesses in business by helping them avoid expensive replacement repairs and unnecessary closures.
? We give owners and operators the peace of mind to focus on other important tasks--like serving their customers.
? We save the day for countless businesses and patrons by prioritizing their comfort level--in how we care, how we communicate, and how it feels when the job is done.
And we're currently seeking a full-time Customer Service Representative to join our growing team.
POSITION SNAPSHOT Our Customer Service Representative will help restaurants, farms, breweries, medical facilities, and other industry partners solve their critical HVAC and refrigeration service and equipment needs.
This position is the primary touch point for customers, whether calling in or following-up to make sure we Saved Their Day.
IF THE FOLLOWING CHARACTERISTICS APPLY, SO SHOULD YOU.
As much as we love what we do, we know a career as a Customer Service Representative isn't for everyone.
This position requires the ability and desire to connect with customers and be part of the team that Saves Their Day.
To be considered for an interview, candidates must be ready to:
? Pleasantly and Professionally Answer Customer Requests as the first point of contact for incoming calls.
Assist the dispatch team to schedule and provide input on timelines and customer resolutions.
We are passionate about customer satisfaction! ? Accurately Record Key Information from Customers with clear descriptions, accurate contact information, and detailed follow-up notes.
You'll appreciate that your teammates do this as well.
? Follow-Up with Customers after technicians have completed their work to ensure that our solutions have solved their problem.
Request feedback, referrals, and positive reviews to grow our customer connections.
? Thrive in customer relationships through clear communication, an empathetic approach, and relentless professionalism.
? Learn, make mistakes, and learn some more.
We prioritize training, tools, and professional development as a way to make us better--and better equipped.
THE MOST SUCCESSFUL CUSTOMER SERVICE REPRESENTATIVES HAVE:
? Desire to enter a dynamic and growing company that is a leader in our critical industry.
This is a great position to get a foothold and learn more about HVAC, Refrigeration, and overall customer service.
? High school diploma or equivalent.
We're living proof that apprenticeships, real-life and on-the-job experience, and strong learning fundamentals can pave the way to (lots of) successful careers.
? Strong computer skills.
We use the Microsoft Office Suite in everything we do.
We also use ServiceTitan and experience in that software is a plus.
? A positive, healthy attitude.
All candidates must possess and maintain a clean and clear driving record, background check, and drug tests.
? Strong Teamwork and Support Skills.
We work as a team and support our other Heroes.
Typical hours are 8:
00-5:
00, but this position also requires answering the phones for emergency service as part of an on-call rotation.
KEY PERFORMANCE INDICATORS (KPIs) Every member of our team (including management!) is accountable to key performance indicators (KPIs).
These KPIs are designed to make sure we're both on the right track, providing the right support for your success, and continue to be a good, mutual fit.
We'll discuss the specific metrics of your position should you be considered for an interview--and look forward to learning what success looks like to you.
BENEFITS Our mission as a company is to improve the lives of everyone we come in contact with--and that includes you as an important member of our team.
All employees enjoy the following
Benefits:
? Competitive compensation:
$17-$21/hour, based on experience and capabilities.
We are also a growing company with opportunities for advancement and professional growth.
? Retirement Plan:
401k with company match ? Insurance
Benefits:
Health, dental, and vision insurance Find out why we're one of the most sought-after employers for in the HVAC/R Industry--apply here today! Our amazing team is proof that you don't need an expensive education or $100K
in student loan debt to experience a financially rewarding and fulfilling career.
Find out if you have what it takes to work with our great team! Questions? We'd love to hear from you! ? PHONE:
(864) 834-4078 Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour Expected hours:
35 - 45 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer Service:
1 year (Preferred) ServiceTitan:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Greer, SC Greer, SC Full-time Full-time $17 - $21 an hour $17 - $21 an hour 6 days ago 6 days ago 6 days ago Use your communication superpower to work with other Heroes WHO WE ARE Refrigeration Heroes is the leading provider of HVAC, Refrigeration, and Cooking Equipment service and installation in South Carolina and North Carolina.
We help community businesses solve refrigeration problems--quickly, reliably, and consistently--through our customer-centric approach, our clear communication promise, and our thorough training programs.
Everyone on our team provides a critical service to critical services.
? We minimize food waste by solving restaurant refrigeration problems quickly and reliably.
? We keep small businesses in business by helping them avoid expensive replacement repairs and unnecessary closures.
? We give owners and operators the peace of mind to focus on other important tasks--like serving their customers.
? We save the day for countless businesses and patrons by prioritizing their comfort level--in how we care, how we communicate, and how it feels when the job is done.
And we're currently seeking a full-time Customer Service Representative to join our growing team.
POSITION SNAPSHOT Our Customer Service Representative will help restaurants, farms, breweries, medical facilities, and other industry partners solve their critical HVAC and refrigeration service and equipment needs.
This position is the primary touch point for customers, whether calling in or following-up to make sure we Saved Their Day.
IF THE FOLLOWING CHARACTERISTICS APPLY, SO SHOULD YOU.
As much as we love what we do, we know a career as a Customer Service Representative isn't for everyone.
This position requires the ability and desire to connect with customers and be part of the team that Saves Their Day.
To be considered for an interview, candidates must be ready to:
? Pleasantly and Professionally Answer Customer Requests as the first point of contact for incoming calls.
Assist the dispatch team to schedule and provide input on timelines and customer resolutions.
We are passionate about customer satisfaction! ? Accurately Record Key Information from Customers with clear descriptions, accurate contact information, and detailed follow-up notes.
You'll appreciate that your teammates do this as well.
? Follow-Up with Customers after technicians have completed their work to ensure that our solutions have solved their problem.
Request feedback, referrals, and positive reviews to grow our customer connections.
? Thrive in customer relationships through clear communication, an empathetic approach, and relentless professionalism.
? Learn, make mistakes, and learn some more.
We prioritize training, tools, and professional development as a way to make us better--and better equipped.
THE MOST SUCCESSFUL CUSTOMER SERVICE REPRESENTATIVES HAVE:
? Desire to enter a dynamic and growing company that is a leader in our critical industry.
This is a great position to get a foothold and learn more about HVAC, Refrigeration, and overall customer service.
? High school diploma or equivalent.
We're living proof that apprenticeships, real-life and on-the-job experience, and strong learning fundamentals can pave the way to (lots of) successful careers.
? Strong computer skills.
We use the Microsoft Office Suite in everything we do.
We also use ServiceTitan and experience in that software is a plus.
? A positive, healthy attitude.
All candidates must possess and maintain a clean and clear driving record, background check, and drug tests.
? Strong Teamwork and Support Skills.
We work as a team and support our other Heroes.
Typical hours are 8:
00-5:
00, but this position also requires answering the phones for emergency service as part of an on-call rotation.
KEY PERFORMANCE INDICATORS (KPIs) Every member of our team (including management!) is accountable to key performance indicators (KPIs).
These KPIs are designed to make sure we're both on the right track, providing the right support for your success, and continue to be a good, mutual fit.
We'll discuss the specific metrics of your position should you be considered for an interview--and look forward to learning what success looks like to you.
BENEFITS Our mission as a company is to improve the lives of everyone we come in contact with--and that includes you as an important member of our team.
All employees enjoy the following
Benefits:
? Competitive compensation:
$17-$21/hour, based on experience and capabilities.
We are also a growing company with opportunities for advancement and professional growth.
? Retirement Plan:
401k with company match ? Insurance
Benefits:
Health, dental, and vision insurance Find out why we're one of the most sought-after employers for in the HVAC/R Industry--apply here today! Our amazing team is proof that you don't need an expensive education or $100K
in student loan debt to experience a financially rewarding and fulfilling career.
Find out if you have what it takes to work with our great team! Questions? We'd love to hear from you! ? PHONE:
(864) 834-4078 Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour Expected hours:
35 - 45 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer Service:
1 year (Preferred) ServiceTitan:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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