Customer Liaison Customer Service & Call Center - Greer, SC at Geebo

Customer Liaison

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!With 30,000 team members located in 25 countries and a 2021 revenue of EUR8 billion, Plastic Omnium is world leader in intelligent exterior systems, clean energy systems and front-end modules.
Through its offer in the exterior body panels market, Plastic Omnium provides customized multi-material solutions with high added value that increasingly integrate functions and enhance safety to reduce vehicle weight and CO2 emissions.
Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.
As a responsible company, Plastic Omnium pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.
MISSION:
Onsite representative for Plastic Omnium ensuring that the established goal, processes and production requirements are met.
Facilitate communication between the customer and Plastic Omnium.
MAIN ACTIVITIES:
Represent Plastic Omnium in all activities entered into at the Customer's Location.
Protect Plastic Omnium's Interest.
Protect Plastic Omnium's reputation with plant Investigate any identified problem Initiate problem resolution (Communicate break point) Determine responsible party Review non-conforming material Make sure plant is returning empty racks correctly Gather Customer information.
Listen to customer needs Communicate back to PO plant Provide follow up/ feedback to customer regarding their needs Visit/ Observe every area installing modules every 2hrs Visually verify Customer running to process,.
Verify correct sequence number at any job in question.
Order replacement parts used for repair Check in daily with every area coordinator Complete a Liaison report and send to managers at PO plant COMPETENCIES:
Bachelors degree or Associate degree with a minimum of two years of automotive experience Flexibility to work additional and non-routine hours Initiative to overcome obstacles and get the job done Confidence Computer Skills - Microsoft Office (Excel) SAP knowledge a plus Material handling / Flow experience Knowledge of system documentation and flow charts Leadership skills Excellent verbal and written communication skills We are an equal opportunity employer.
M/F/D/VExcept where prohibited by state law all offers of employment are conditioned upon successfully passing a drug test.
We participate in the E-Verify Employment Verification Program.
Must be authorized to work in the United States without company sponsorship now or in the future.
Recommended Skills Automotive Industry Communication Customer Demand Planning Flowcharts Leadership Materials Management Estimated Salary: $20 to $28 per hour based on qualifications.

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