IT Support Specialist - Level 1
Overview:
Become an IT Support Specialist with Agape Care GroupWe are looking for an entry level IT Support Specialist to join our team who will answer incoming team member calls or email concerning IT related issues, including but not limited to network, server, hardware, software, printing, other computer and telecommunication issues.
You will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, and operating systems.
In this role, you will often perform level 1 problem diagnostics and resolution of moderately complex system hardware, software, network and operator issues including but not limited to password resets, basic application installation/re-installation, and end user training.
You will also focus on setting up and configuring IT equipment and peripheral equipment such as docking stations, screens, printers and recycle returned IT equipment.
And just like all of our team members, our IT Support Specialists have access to Agape Care's supportive leadership team and professional development opportunities with plenty of room for advancement.
We're Offering Even More Great Benefits When You Join Our Family! Tuition Reimbursement Immediate Access to Paid Time Off Employee Referral Program Bonus Eligibility Matching 401K Annual Merit Increases Years of Service Award Bonuses Pet Insurance Financial and Legal Assistance Program Mental Health and Counseling Programs Dental and Orthodontic Coverage Vision Insurance Health Care with Low Premiums $500 Matching Health Savings Account Short-term and Long-term Disability Virgin Pulse Wellness Program Fertility Assistance Program About Agape Care GroupA leading hospice, palliative, and pediatric comfort care provider in the Southeast, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care.
Our network consists of Agape Care South Carolina and Agape Care Georgia, and at any location within our company, you'll find a career that means something.
You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.
Our Company MissionAgape Care's mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences.
For our team members, these aren't empty words.
In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.
Qualifications:
EDUCATION:
Associates degree (2) two year college or technical school preferred.
Experience:
1-3 years related experience and Knowledge of MDM's, Microsoft Intune/O365 is preferred.
SKILLS:
Strong inter-personal and communication skills; Train users in complex topics, ability to communicate concepts to technical and non-technical users.
Broad knowledge of data processing systems, concepts, and methodologies system back up, disaster recovery, system administration, data integrity.
Analytical and problem solving skills, and strong self-direction.
Required:
Reliable transportation.
We've worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we'd love for you to join our family.
Pay is determined by years of experience and location.
Recommended Skills Analytical Data Integrity Data Processing Systems Disaster Recovery Mobile Device Management Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Become an IT Support Specialist with Agape Care GroupWe are looking for an entry level IT Support Specialist to join our team who will answer incoming team member calls or email concerning IT related issues, including but not limited to network, server, hardware, software, printing, other computer and telecommunication issues.
You will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, and operating systems.
In this role, you will often perform level 1 problem diagnostics and resolution of moderately complex system hardware, software, network and operator issues including but not limited to password resets, basic application installation/re-installation, and end user training.
You will also focus on setting up and configuring IT equipment and peripheral equipment such as docking stations, screens, printers and recycle returned IT equipment.
And just like all of our team members, our IT Support Specialists have access to Agape Care's supportive leadership team and professional development opportunities with plenty of room for advancement.
We're Offering Even More Great Benefits When You Join Our Family! Tuition Reimbursement Immediate Access to Paid Time Off Employee Referral Program Bonus Eligibility Matching 401K Annual Merit Increases Years of Service Award Bonuses Pet Insurance Financial and Legal Assistance Program Mental Health and Counseling Programs Dental and Orthodontic Coverage Vision Insurance Health Care with Low Premiums $500 Matching Health Savings Account Short-term and Long-term Disability Virgin Pulse Wellness Program Fertility Assistance Program About Agape Care GroupA leading hospice, palliative, and pediatric comfort care provider in the Southeast, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care.
Our network consists of Agape Care South Carolina and Agape Care Georgia, and at any location within our company, you'll find a career that means something.
You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.
Our Company MissionAgape Care's mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences.
For our team members, these aren't empty words.
In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.
Qualifications:
EDUCATION:
Associates degree (2) two year college or technical school preferred.
Experience:
1-3 years related experience and Knowledge of MDM's, Microsoft Intune/O365 is preferred.
SKILLS:
Strong inter-personal and communication skills; Train users in complex topics, ability to communicate concepts to technical and non-technical users.
Broad knowledge of data processing systems, concepts, and methodologies system back up, disaster recovery, system administration, data integrity.
Analytical and problem solving skills, and strong self-direction.
Required:
Reliable transportation.
We've worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we'd love for you to join our family.
Pay is determined by years of experience and location.
Recommended Skills Analytical Data Integrity Data Processing Systems Disaster Recovery Mobile Device Management Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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